Question 1

What are entitlements in billing software?

Accepted Answer

Entitlements are the feature access rules tied to a customer ' s plan or subscription, managed in the same system as billing instead of a separate feature-flag service. In Lago, a feature represents a capability gated behind a plan, and an entitlement is what maps that feature to a specific plan or subscription with its own limits.

Question 2

What's the difference between a feature and a privilege in Lago?

Accepted Answer

A feature is a capability a customer gains access to through their subscription, like inviting team members, and isn ' t necessarily something billed for directly. A privilege adds granularity inside that feature, defining a specific limit or setting, such as the maximum number of invitations, and can be a boolean, an integer, a string, or a predefined option depending on what needs to vary by plan.

Question 3

How do I give different plans different feature limits?

Accepted Answer

Plan-level entitlements attach features to a plan and set each privilege ' s value for that tier. A Free plan might cap invited members at one, while a Pro plan allows unlimited, all configured from the plan ' s settings rather than in application code. Changing a plan ' s entitlement updates access for every subscriber on that plan.

Question 4

Can I customize entitlements for a single enterprise customer?

Accepted Answer

Yes, through subscription-level overrides. An override changes a feature ' s privilege value for one specific subscription without touching the underlying plan or affecting any other customer, which is how negotiated enterprise contracts get their own limits without needing a separate plan.

Question 5

Why manage entitlements inside the billing system instead of a separate feature flag tool?

Accepted Answer

Keeping entitlements and billing in one system avoids the sync problem where a customer ' s paid access and their actual feature access drift apart across two tools. When a plan or subscription entitlement changes, it comes from the same source of truth that generates the invoice, so a plan upgrade or downgrade updates feature access without needing a parallel update in a feature-flag service.

Question 6

Can I retrieve a customer's current entitlements through the API?

Accepted Answer

Yes. Feature, plan-entitlement, and subscription-entitlement objects are all available through the API, so an application can check what a customer is entitled to and reflect it in the UI directly, and track changes as plans or overrides are updated.

Question 7

Do entitlements work with usage-based and hybrid plans, or only flat subscriptions?

Accepted Answer

Entitlements apply to whatever a plan is built from, flat subscription, usage-based, or hybrid, since they ' re a layer on top of the plan rather than tied to one pricing model. A usage-based plan can gate a feature the same way a flat-fee plan does.

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