Hybrid Pricing Models for SaaS: Strategies to Boost Revenue and Customer Retention

TL;DR:

Hybrid pricing—combining subscriptions and usage-based billing—is now a must for SaaS and AI companies. It balances predictable revenue with flexibility, improves customer retention, and captures more value from heavy users. All without exposing you to the downside of massive AI costs.

Hybrid pricing models are reshaping how SaaS and AI companies monetize their products. As usage-based billing becomes prevalent—especially for AI APIs and infrastructure—businesses need pricing strategies that balance predictable revenue with the flexibility customers demand. This shift is driven by the need to align costs with real consumption, manage complex billing events, and support rapid product innovation.

Why Hybrid Pricing Models Matter in SaaS

Hybrid pricing combines two or more pricing strategies—such as subscriptions, pay-as-you-go, and tiered models—into a single, flexible offering. This approach allows SaaS companies to:

• Serve a broader range of customer segments, from startups to enterprises
• Capture more value from heavy users while keeping entry points accessible
• Reduce churn by letting customers scale up or down without friction

For example, Salesforce offers subscription tiers for predictable access to core features, with usage-based add-ons for advanced analytics or AI-driven services. Slack uses a similar model, combining per-user subscriptions with usage-based charges for extra storage or premium integrations[1].

Other examples are subscriptions that include usage (but charge overages when users use more) or credit-based pricing models.

Key Benefits of Hybrid Pricing

• Flexibility: Customers can choose the mix of subscription and usage that fits their needs, improving satisfaction and retention[2].
• Revenue Optimization: Companies capture both stable recurring revenue and upside from high-usage customers.
• Risk Mitigation: Base fees provide financial stability, while variable charges align with actual usage patterns[2].
• Customer Segmentation: Hybrid models make it easier to tailor offerings to different customer profiles, from small teams to global enterprises[2].

Example: An AI platform like Cerebrium might charge a monthly subscription for basic access, with additional fees for GPU-hours or token usage as customers scale their workloads.

Core SaaS Pricing Models: Building Blocks for Hybrid Strategies

Before implementing a hybrid approach, it’s critical to understand there are two extremes in SaaS pricing models:

1. Subscription-based pricing, which includes (practically) unlimited usage for a flat fee (often per user) per month or year. Examples of this are Notion and Miro.
2. Consumption-based pricing, where customers pay exactly what they use. Examples of this are AWS or Azure.

Most other models like credit-based pricing, subscriptions with overages or just about anything else can be considered a hybrid model that combines aspects of both.

Real-World Hybrid Pricing Examples

Hybrid pricing is not just theory—it’s powering growth for leading SaaS and AI companies:

• Twilio: Combines committed revenue (minimum spend) with pay-as-you-go for API calls. Customers get discounts for higher usage, but can scale up or down as needed.
• Salesforce: Offers subscription tiers for core CRM features, with usage-based add-ons for advanced analytics and AI services[1].
• Slack: Uses per-user subscriptions, with usage-based charges for extra storage or advanced features[1].
• Zendesk: Mixes monthly and annual billing, plus usage-based pricing for messaging volume, letting customers pay only for what they need[4].

These models let companies capture predictable revenue while monetizing high-value, high-usage customers.

Implementing Hybrid Pricing: Technical and Operational Challenges

Hybrid pricing introduces complexity. Companies must manage:

• Real-time metering of diverse events (API calls, tokens, storage, seats)
• Accurate, automated invoicing across currencies and tax jurisdictions
• Analytics for revenue, usage, and customer segmentation
• Integration with payment processors and customer portals

Without robust billing infrastructure, these challenges can lead to errors, delayed cash flow, and poor customer experience.

Key Requirements for a Hybrid Pricing System

1. Event-Driven Metering: Track every usage event in real time—tokens, GPU-seconds, API calls, and more.
2. Flexible Pricing Engine: Support pay-as-you-go, subscriptions, minimums, commitments, and add-ons.
3. Automated Invoicing: Handle multi-currency, tax compliance, dunning, and refunds.
4. Analytics and Reporting: Provide actionable insights on MRR, churn, and usage patterns.
5. Developer-Friendly APIs: Allow rapid integration and plan changes without migrations or downtime.

For example, an AI company billing per million tokens with a subscription floor needs to meter burst traffic, apply overage rules instantly, and generate accurate invoices—without manual intervention.

Lago: Purpose-Built for Hybrid and Usage-Based Billing

Lago is designed for SaaS and AI companies facing these exact challenges. Its platform processes up to 15,000 billing events per second, supporting all major pricing models—subscriptions, usage-based, prepaid credits, and add-ons. Key features include:

• Real-Time Metering: Ingests events at millisecond speed, supporting tokens, GPU-seconds, API calls, and more.
• Hybrid Pricing Engine: Handles pay-as-you-go, commitments, minimums, and revenue-share models.
• Automated Invoicing: Multi-currency, tax logic (EU VAT, US sales tax), dunning, and refunds.
• Analytics Dashboards: MRR, gross revenue, and invoice collection, accessible via UI and API.
• Embedded Customer Portal: Lets end-users self-serve usage and invoices.
• Enterprise-Grade Cloud: SOC 2 Type 2, GDPR-aligned, 99.9% SLA, with an optional self-hosted edition for full data control.

Lago’s API-first approach means engineering teams can implement complex pricing in days, not quarters, and avoid the feature bloat or vendor lock-in common with legacy billing systems.

Best Practices for Hybrid Pricing Implementation

• Start with Clear Segmentation: Define customer segments and map pricing to their needs.
• Automate Metering and Billing: Use a platform that supports real-time event ingestion and automated invoicing.
• Monitor Key Metrics: Track MRR, churn, and usage to refine pricing and identify upsell opportunities.
• Iterate Rapidly: Use no-code plan editors and sandboxes to test pricing changes without migrations.
• Integrate Seamlessly: Choose solutions that fit your existing payment and data infrastructure.

Tip: Invest in a quote-to-cash solution to streamline the entire billing process and reduce errors.

Frequently Asked Questions

What are the 3 C’s of pricing?

• Cost: Total expense to deliver the product or service.
• Customer: Willingness to pay and perceived value.
• Competition: Market positioning and rival pricing strategies.

Which pricing model is best for SaaS?

The optimal model depends on your product, customer base, and market. Hybrid pricing often delivers the best balance of predictability and flexibility, especially for companies with variable usage patterns or diverse customer segments.

What are the 3 P’s of pricing?

• Product: Features and benefits that drive value.
• Place: Distribution channels and market reach.
• Promotion: Marketing strategies that influence pricing perception.

Conclusion

Hybrid pricing models are now the standard for SaaS and AI companies aiming to maximize revenue and customer retention. They offer the flexibility to serve a wide range of customers, optimize for both predictable and variable revenue, and adapt to fast-changing usage patterns. The technical demands of hybrid pricing require a billing platform that can meter, price, and invoice at scale, with developer-friendly APIs and robust analytics.

Lago provides the infrastructure to make hybrid and usage-based billing radically simple, supporting rapid go-lives, real-time event processing, and seamless integration with your existing stack. For SaaS and AI companies ready to move beyond legacy billing, hybrid pricing—powered by the right platform—is the path to sustainable growth and customer satisfaction[2][1].

Citations

[1] https://www.moesif.com/blog/technical/api-development/SaaS-Pricing-Models/

[2] https://dealhub.io/glossary/hybrid-pricing/

[3] https://cpl.thalesgroup.com/software-monetization/saas-pricing-models-examples

[4] https://staxbill.com/blog/hybrid-pricing-strategies-combine-recurring-billing-with-one-time-sales/